Return Policy

You may return any merchandise, in its original condition, including original packaging and packing slip, within 5 days of receipt for an exchange only. Any shipping cost you incur to return the product to us will not be refunded. Shipping cost is non-refundable for undelivered, unclaimed or exchange packages.

We require the following information to process your return. (If this information is not included, we will be unable to process your exchange.

Full name and address
Phone number
E-mail address
Packing slip
Original Order Confirmation Number
Your reason for returning the merchandise

Please return the merchandise to:

Fragrance & Things

6843 N. 65th Street
Omaha, NE 68152

All returns must be shipped back to Fragrance & Things using a trackable courier. (UPS, FedEx, USPS Delivery Confirmation)

Any package that has not been received by Fragrance & Things and the tracking information cannot be provided, will be the sole responsibility of the shipper.

**Please allow up to 15 business days to process your exchange.

If your package is returned to Fragrance & Things marked as "refused", "unclaimed", or "undeliverable", and you would like to have it re-shipped, we will unfortunately need to charge a re-shipping fee.



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