Shipping Policy

Effective Date: April 2025

Last Updated:

1. Overview

At Fragrance and Things LLC, we are committed to providing reliable, timely delivery of your fragrance oils, incense burners, fragrance pens, and oud products. This Shipping Policy outlines all shipping times, methods, and applicable procedures for domestic and international orders.

2. Processing Time

Orders are processed within 2–5 business days, Monday through Saturday, excluding holidays. Processing time is separate from carrier transit time. Once your order ships, you will receive a shipping confirmation email with tracking information

3. U.S. Domestic Shipping

Standard Delivery (US): 3–7 business days, depending on destination and carrier transit times.

All domestic orders are shipped via USPS, UPS, or FedEx with tracking. Tracking information will be provided once your order is dispatched.

4. International Shipping

Yes, we ship worldwide. International delivery times vary by destination and customs processing in your country. Typical delivery ranges from 17–30 business days.

International customers are responsible for any customs duties, VAT, taxes, or import fees. These charges are not included in product or shipping costs and must be paid upon delivery if assessed by your country’s customs authority.

5. Tracking Information

All shipments—domestic and international—include tracking. Once your order ships, you will receive an email containing your tracking number and carrier information.

6. Risk of Loss

The risk of loss passes to the customer once the package is transferred to the shipping carrier. We strongly encourage purchasing shipping insurance at checkout for additional protection.

7. Shipping Delays

We are not responsible for delays caused by carriers, weather conditions, customs inspections, incorrect addresses, or peak seasonal volume. If your order is delayed, please reach out to the carrier directly using your tracking number for the fastest assistance.

8. Incorrect or Undeliverable Addresses

If a package is returned to us due to an incorrect or undeliverable address, additional re-shipping fees will apply. You will be contacted to confirm the correct address before re-shipment.

9. Shipping Fees

Shipping charges are displayed at checkout before payment. Standard international shipping is $25 USD per order plus $4.50 USD per item. For standard retail orders shipped to Croatia, this charge is capped at $52 USD for six or more items. Certain shipping classes, including subscription refills, may carry additional charges shown at checkout. Applicable import duties and taxes are separate.

10. Contact Information

If you have questions about your shipment or need support with delivery, please contact us:

Fragrance & Things LLC
Customer Support
303 Perimeter Center N, Suite 300
Atlanta, GA 30346
Email: support@fragranceandthings.com
Phone: 877-846-2424